Summary (80–120 words):
The post argues B2B software has shifted from limited choice to abundance, creating three challenges: discovery/distribution, usage, and commoditization. Discovery is increasingly controlled by platforms (Salesforce, Slack, HubSpot, Google) via app stores and recommendation features, with aggregators (G2, Capterra, GetApp) and media as secondary channels. Usage pain is addressed both by SOR platforms (SSO, permissions, security vetting, app management) and standalone API/iPaaS tools (Zapier, Segment, mParticle, Okta, Cloudability/Cloudyn) that connect apps, unify data, and manage access/costs. Commoditization weakens UX/UI moats; defensible advantages shift to data, network effects, and AI/ML, with new business models (SaaS-enabled marketplaces, revenue shares). Two scenarios follow: renewed SOR-platform dominance or disruption by workflow apps/API platforms if AI automates data capture and reduces lock-in.
Search Terms & Synonyms (10–20 total):
systems of record (SOR), workflow apps, SaaS overabundance, software discovery and distribution, app marketplaces for SaaS, Salesforce AppExchange, Slack Apps, HubSpot Marketplace, B2B software aggregators (G2, Capterra, GetApp), usage challenges in SaaS, single sign-on (SSO) and identity management, integration platform as a service (iPaaS), API integration platforms (Zapier, Segment, mParticle), customer data infrastructure, data moats and network effects, SaaS commoditization, platform strategy and third‑party ecosystems, vendor lock‑in and switching costs, freemium SaaS and pricing shifts, AI/ML in SaaS and automated data capture